Technology Guide to Working Remotely

Technology has made it easier than ever to work remotely, using almost any device. We provide a variety of services to connect you with colleagues and students in the event that you are working from an alternative location.

Virtual Private Network Service (VPN)

You should onlyrequest VPNif you access any of the following to accomplish your day-to-day work:

Perceptive Content
SAAS
Sierra

VPN is not needed to access eCampus or eSAAS.You can useeCampusto access various services anywhere, from any device, including, but not limited to: eSAAS, Navigate, Qualtrics and Tableau.

The VPN client can only be installed on University-provided devices. If you are approved for VPN access by your supervisor or department head, please contact the Help Desk for assistance with installing the client.

< 5%

of Adelphi employees who need VPN to work from home.

Using a Personal Computer

If you’ve never worked remotely and will be using your personal computer, follow these steps to prepare. Test your equipment to make sure it works as expected.

Identify the computer that you will use to work remotely．确保它处于良好的工作状态，并安全地连接到互联网。
Ensure that your computer is updated and secure.If you don’t have an Adelphi-owned laptop, you’ll need to take extra steps to make sure your work stays secure. Download the latestupdates and patchesto ensure your securitysoftware is up to date．
Locate the equipment you’ll need to be productive．考虑召开会议或视频会议。你的电脑有内置的麦克风和扬声器吗?你需要耳机吗?If not and you need tozoom— consider using your smartphone for video conferencing.
Even though you’re working remotely, you have access to almost all of the same toolsand applications that you would on-campus that enable success. The most challenging part will probably be how you communicate and collaborate with your colleagues and peers.

Bandwidth Advice and Suggestions

Bandwidth measures how much data can be sent over a specific internet connection in a given amount of time.

当3 ~ 5台设备同时使用web、基本流媒体、视频会议时，建议带宽为30Mbps。添加游戏或高清流媒体会将推荐带宽提高到41Mbps。如果您的带宽低于建议的带宽，您可能需要联系您的服务提供商来提高您的Mbps。

Bandwidth calculators

Broadband Now

AT&T Speed Calculator

Messaging and Video Conferencing

Whenever using video conferencing be sure to follow best practices:

- Use a headset for the clearest sound quality.
- If you are not speaking on the call, mute your microphone.
- Higher bandwidth usually means better call quality. Close any other applications that might be using your internet bandwidth (such as streaming services).

Zoom

The Zoom video conferencing tool allows you to remotely communicate and collaborate with your peers through live audio and video from a computer, smartphone or tablet. You can invite anyone, including your Adelphi colleagues or people outside of Adelphi.

Zoom Guide

Log in to Zoom– You can alsoaccess Zoom through eCampus– and select “Sign in.” Then enter your Adelphi username and password.
在界面上方选择“预约会议”，输入会议日期、时间、持续时间等信息。When completed, click save to advance to the next screen.
您可以从此页开始会议，也可以复制该链接以邀请其他与会者。
- Click “Copy the Invitation” to copy full meeting details, including call in information.
- 您也可以将会议信息直接添加到您的谷歌日历中。

Sign in to Zoom– You can alsoaccess Zoom through eCampus– and select “Sign in.” Then enter your Adelphi username and password.
You can join a call in your web browser by clicking on the Zoom link provided to you.
You can also dial into a call using your phone with the phone number and meeting ID provided in the Zoom invite.

Zoom App for iOS
Zoom App for Android
Select “Sign In,” and choose the option to sign in with SSO.
- Enter “adelphiuniversity” as the company domain.
- Enter your Adelphi username and password.
You can start a new meeting, schedule a meeting, join a meeting and more on the app.
- Zoom应用程序没有网页版本的所有功能(例如:共享声音只能在电脑上使用)。

Google Chat

Google Chat is an app that allows chat, one on one calls, and video conferencing within the Gmail interface to converse with others in the Adelphi Community.

G-suite Info

Youmust enable microphone accessin order for this to work.
This only works for one on one calls．群组应使用Zoom或谷歌Meet。
Desktop:Bring up someones chat by typing in their name and then click on the phone icon.
Mobile App:Select someones name in the contact field, then choose voice call. If you are already in a chat with them, you can click the phone icon on the screen.
Tour the Chat User Interface on a Mobile Device on LinkedIn Learning
- The video gives a good overview of Google Chat on mobile, and shows how to easily call your colleagues.

Gmail

You can access your Adelphi email at any time through eCampus.

Gmail for Adelphi

The Gmail app is also available to download on your mobile device:

Phone and Voicemail

Accessing Voicemail From Off-campus:To access yourvoicemailfrom off-campus dial 516.877.3990. After the system answers, press #, followed by your extension number and passcode when prompted.
Forwarding Your Desk Phone:Please note this can only be done on campus.
- Dial *60 from your desk phone.
- Following voice prompts, dial the number you want calls forwarded to by dialing 9 – 1 – area code – and number.
- To cancel call forwarding, dial *64 from your office desk phone and follow the prompts.
Google Chat:As mentioned above, you can call colleagues using Google Chat on desktop or via the mobile app.

Brainstorming

Google Jamboard

Brainstorm and sketch ideas whiteboard-style while benefiting from the access and connectivity of an interactive canvas. Add images and notes, or other assets directly from the web while collaborating with team members from anywhere in real time.

Jamboard Support by Google

Creating Documents, Presentations and Spreadsheets

Google Docs, Sheets and Slides

You can create new documents, which you can easily access through your Gmail account. Anything created in Docs, Sheets or Slides is automatically saved as you’re working on it in real-time to Google Drive. Files are also automatically saved as you work.

Editor Support by Google

Google Docs

Google Sheets

Google Slides

Google Docs

Google Sheets

Google Slides

Microsoft Word, Excel and Powerpoint

If you prefer to use Microsoft Word, Excel and Powerpoint, you can download Microsoft Office for free as long as you are enrolled in the Password Management Tool. Follow the instructions on the page to ensure you choose the select version to download, otherwise, you may encounter errors.

Get MS Office for free

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Accessing Your Files Remotely

When you save your files usingGoogle Drive你可以随时访问最新版本的文件，无论你在哪里，只要你连接到互联网。Log into your eCampus account and choose Google Drive as the service.

Google Drive Mobile App

Google Drive Training and Support

Head to File Explorer and look in “This PC.” There you will see the drives you normally have access to on-campus.

Faculty and Staff can use theWebstoragefeature in eCampus for remote access to download and upload files on your authorized Adelphi network drive; for example your I drive and H drive.

Information Security

If you are working remotely on your home computer (rather than on your Adelphi-issued laptop), you must be aware of the data risk for your information and the applications you use.

Security Topics & Tips

File-sharing

Password Best Practices

Patches and Updates

Phishing

Ransomware

Saving Your Work

Secure Communication

Social Media Safety

Spyware

Theft and Loss

Viruses